Frequently Asked Questions
Please read our FAQ before sending us a message.
1.1 How to get/use promote code?
Please visit our site regularly to get the released promo codes/coupon codes.
1.2 How to use the promo code?
After you have got the promo code/coupon code, please try to apply the promo code to place order and get discount on the check-out page.
1.3 Why could not I get the code/use code?
We’re sorry to hear that you couldn’t use code. Please contact Customer Service via Contact Us information and we will work on resolving the issue as quickly as possible.
1.4 Can I use multiple discount codes on one order?
You can only use one discount code per order. Multiple codes are not supported on our website.
2.1 I’m having issues placing an order
We’re sorry to hear that you’re unable to place an order. Please contact Customer Service via Contact Us information and we will work on resolving the issue as quickly as possible.
2.2 What payment methods do you accept?
We currently accept the following forms of payment:
– Credit Cards: We accept Visa, American Express, Mastercard, and Discover.
– Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.
– PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.
2.3 How secure is my payment?
We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.
On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.
Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from https:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).
2.4 What is the security code?
Credit and debit cards have a security code located on them to offer additional protection. For most cards it will be a 3-4 digit number located on the back. For American Express cards, look on the front side for a 3-4 digit number.
2.5 Is my credit/debit card charged as soon ass I order a product?
Yes, your charge will be processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.
2.6 The payment was deducted twice. What can I do?
Step 1. Please confirm if there is another order with same amount.
Step 2. If no duplicate order placed, please do not worry, we only deduct once and the other payment will not proceed. Since some banks may hold the funds for days, we suggest that you wait for the release of the funds or contact your bank to check.
2.7 Why does it still say “Awaiting payment” after I paid?
1/ If you have waited more than normal payment receiving timeline, please double check if your order has been modified or closed. Payment cannot be processed with below scenarios:
– price has been changed
– order has been cancelled by yourself
– order has been closed by system automatically
In this case, refund will be processed to you once payment is received.
2/ During Shopping/Sales Seasons, there are more orders with limited discount and limited timeline for payment. In order to receive payment before order closed, please pay for your order as soon as possible.
2.8 Why I cannot pay through PayPal?
Paypal can only be used when seller has activated Paypal account for his/her store. Paypal will automatically be displayed among the payment methods if it is available. When it is not available, please use other payment methods
2.9 Why is certain payment method not available?
1/ Country does not support. What payment methods are available mostly depending on the country in the shipping address. Some methods might not be available to buyers from a certain country.
2/ Order amount does not meet the requirement. For instance, payment less than 20 USD cannot be made through Wire Transfer and Western Union.
Please choose from the available methods to make payment.
3.1 Do you ship worldwide?
Yes. We ship worldwide.
3.2 How much does shipping cost?
Shipping costs will vary depending on the shipping destination and the number of items that you purchase.
3.3 How long will it take to ship my order?
Due to COVID-19, After your order has been produced (2-5 business days), please allow 15-20 business days for your items to be shipped and delivered. To view estimated shipping times for your orders, please visit the Track Your Order page Order Tracking
You can track your package’s delivery progress at any time from this area.
3.4 What is the status of my order?
You can keep track of your order at any time by visiting Order Tracking
3.5 When will I get my order?
We proudly offer worldwide shipping via DHL Ecommerce! Please note order processing time is typically 2-5 business days.
Once your order has shipped, the estimated delivery time is between 15 to 20 business days. Please consider any holidays/pandemic that might impact delivery times.
Please note: Your order may split into multiple shipments. If this occurs, you will be notified and receive a tracking number for each separate shipment.
3.6 My tracking number isn’t working
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
3.7 I haven’t received my package but it shows “Delivered”
Please wait in patience or check with local post offices/mailbox or ask your neighborhood, maybe they pick it up for you.
3.8 I haven’t received my package but it shows “Alert”
If the shipment is returned to the sender owing to an inaccurate address, we will not be held liable for the shipment’s loss.
3.9 Why does my order have separate shipments?
Products are shipped from different locations within our printing network. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times (Rest assured, you are only charged one combined shipping fee for all the items in your order).
3.10 Can I change my address?
For some products, as long as your item is not shipped yet, we can still change it in our backend system.
Basically, once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you need to contact the carrier who is delivering your items.
4.1 I’d like to cancel my order
You can cancel your order within the first 12 hours of making a purchase by contacting our customer support team and requesting an order cancellation via Email Support. After that time, the order is locked for processing and cannot be canceled.
By placing an order, you have confirmed that you have read, understood and accepted these following policies.
5.1 What is your refund policy?
If you’re not 100% satisfied with your purchase, let us know within 7 days of receiving your order.
Our policy lasts 7 days from arrival date for you to send full photos of evidence of damaged/broken items. If 7 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange. Photo proof demonstrating the defected or damaged area of your order is required for a refund or exchange.
5.2 I’d like to return products
We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item).
Item(s) must be returned together with proof of purchase.
Please contact our customer service to confirm your problem and take the return address before you make any decision. Do not use the returned address on the shipping label. It is just for shippers belonging to shipping companies, not recipients.
If you return the item without our confirmation, we can not assure that it will be returned successfully to our return address and we will NOT refund it in this case.
Please do not send your return to the address on your package. That is not our return address and we will not take responsibility for any return package without a confirmation or notice from us.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via Email Support for more information. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
5.3 What is your return address
Contact our Customer Service to get the return address before you make any decision. Please do not refuse the delivery or send your return to the address on your package. That is not our return address and we will NOT take any responsibility for any return package without a confirmation letter or notice from us.
5.4 I’d like to refund
Our policy lasts 7 days from arrival date for you to send photos of evidence of damaged/broken items. If 7 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.
Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.
Shipping fee will NOT be refundable once items have been shipped
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
6.1 Can I also contact you by phone?
Currently, we run all our support digitally. We have an email address and a Fanpage on Facebook. Therefore, there is no need for us to have a phone number to run support through. Our systems are pretty streamlined and we thrive to answer your questions in a timely manner.
6.2 How do I contact to customer support?
We are happy to answer any questions you may have. Please contact customer service via Email Support to meet urgent supporter.
Our office hours are: Mon – Fri 9am – 6pm EST
We respond to most emails within a business day or two, but if you don’t get a response from us, please check your spam bin!
Send us an email
Have any questions, feel free to contact us.
Phone: +1 (219) 250-8151
Email: email@example.com or firstname.lastname@example.org
Address: 2204 Autumn Dr, Pekin, IL 61554, USA
Call us! Mon – Fri 9am – 6pm ET